Due to then number of conference on sale at one time, Delegate Services have a refund request spreadsheet. This enables all project managers to add their refund request to the sheet and a member of the DS team will check 2/3 times a week and process the refunds.

 

Refund procedure is dependent on two factors 1. Currency and 2 Method of Payment.

All refund requests should be added to the refund request spreadsheet when you have all the details. An example can be found here.

 

Credit card (Realex ) refunds are processed by the Delegate Service manager or executive as access to the company bank is required.

 

Bank transfers are requested from finance using the Refund authorisation sheet. An example can be found here.