In the rare and unusual circumstances of a delegate disputing a  credit card charge with their bank, we will get a "chargeback" notice form AIB. This notice from AIB needs to be addressed  immediately as there is a time limit on this document.    

 

The Delegate services manage will get the charge back form from the Finance department. Firstly we need to locate the conference and the registration it relates to and then contact the delegate to let them know whats happened.    

If the delegate still wants to attend the conference they can contact their bank and cancel the Charge back (this must happen within 2 weeks of the letter being issued). If not they will need to pay again.     

 

If we can't contact the delegate or they dispute the charge we need to cancel the registration and accommodation - consideration should be given to the fact that accommodation deadline may have passed and we could be liable for hotel charges.

 

All chargeback documents are saved on the n-drive in the relevant currency folder.

<inset link : to a charge back form>