The Customer Care department is responsible for the successful completion of the group, maintain a good relationship with every partner, be it our client or our suppliers and make sure the file is up to date for accounting purposes.

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Main functions on a day to day of the department are:

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• Create itinerary for all supplier involve

• Contact agent for the planning/ feasibility of the group try to upsell as much as possible

• Co-operation with all departments within the company to make sure the end client will be satisfied

• Problem solving

• Quality control and complaints solving

• Make sure your file is accurate on every level by the end of the year